Delivery & Returns

Where we deliver

We deliver to the United Kingdom.

 

Delivery services

Orders placed Monday – Friday (UK Time), except public holidays and weekends, are dispatched the next day. Subject to your payment being processed and stock availability.

Please note – Friday orders will not be processed until Monday.

Deliveries of parcels and pallets are normally sent via 72hour courier service (mainland,UK 9am – 5pm). In the unlikely event if you do not receive your orders within the time frame set please get in touch with us immediately.

All delivery time frames are approximate and subject to availability. The precise timing of a delivery cannot be specified.

 

Returns Procedure

We hope you are satisfied with the products you have purchased but we also know that, for one reason or another, there may be time when you need to exchange or return something you have brought.

If you change your mind we accept returns as long as the following conditions are met:

  1. You contact us within 7 working days starting with the day after the delivery date along with your proof of purchase.
  2. Unwanted products must be returned in its original packaging, be in as new condition and not used.
  3. It is your responsibility to ensure that your return items are in appropriate protective packaging.
  4. Products given free as part of a promotion offer can not be exchanged or refunded unless the full offer is returned.

If you have received a damaged or faulty product from us you can return it for a repair, replacement or refund. Simply, contact us and we will advise you accordingly. Faulty products returned for testing may take up to 28 days.

 

Return Address

7 Fair Oak Place
ILFORD
IG6 2GY